OrcaBid

Terms of Service

Last updated: October 17, 2026

服务条款

最近更新：2026 年 10 月 17 日

1. The service

OrcaBid, operated by Kmest Pty Ltd, provides Amazon advertising automation, seller and brand-owner analytics, listing and inventory monitoring, and FBA reimbursement claim-package preparation. Advertising changes remain within parameters you configure. By creating an account or connecting an Amazon marketplace, you agree to these Terms.

2. Your account and authorization

  • You must own or be authorized to manage every Amazon seller, brand-owner, and advertising account you connect.
  • You authorize OrcaBid through Amazon OAuth to use the Amazon Ads API and SP-API only for the features you enable, including advertising operations, TACOS, ASIN sales and stock-cover analysis, listing and Seller Feedback monitoring, low-rating alerts, and FBA claim-package preparation.
  • You may revoke authorization at any time. OrcaBid will stop new API activity for that connection and immediately delete the associated authorization token and Amazon Information held for that SP-API region.
  • For FBA reimbursement cases, OrcaBid prepares evidence and case text; you are responsible for reviewing and submitting every case through your own Seller Central account.

3. Automated actions

OrcaBid executes rule-based and algorithmic changes to your advertising. All actions are recorded in an activity log, and supported actions can be undone from the log. You remain responsible for your advertising strategy, budgets, and the results of campaigns. Advertising outcomes depend on many factors outside our control, and we do not guarantee any particular sales, ACOS, or performance result.

4. Acceptable use

  • No use that violates Amazon’s terms, the Amazon Ads Partner Network Policies, or applicable law.
  • No reverse engineering, reselling, or providing the service to third parties without our written consent.
  • No attempt to access data of other OrcaBid customers.

5. Fees

Pricing is communicated at sign-up or in a separate order form. Subscription fees are billed in advance and are non-refundable except where required by law. For the Managed Refund Service, fees are charged as a percentage of reimbursements actually recovered to your account ("success fee"); if nothing is recovered, no fee is due. We may change pricing with at least 30 days’ notice.

6. Intellectual property

We own the OrcaBid software and all related intellectual property. You retain all rights to your data; you grant us a limited license to process it solely to provide the service.

7. Disclaimer and limitation of liability

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, our total liability arising out of the service is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost advertising spend.

8. Termination

You may stop using the service and delete your account at any time. We may suspend or terminate accounts that violate these Terms. Upon account deletion, tokens and Amazon Information are deleted immediately from active systems, except information that applicable law requires us to retain. Encrypted disaster-recovery copies expire within 14 days. Any other revocation-triggered deletion is completed within Amazon’s 30-day limit, as described in the Privacy Policy.

9. Changes; contact

We may update these Terms with notice in the application or by email. Questions: support@orcabid.com.

1. 服务内容

OrcaBid 由 Kmest Pty Ltd 运营，提供亚马逊广告自动化、卖家及品牌所有者分析、Listing 与库存监控，以及 FBA 赔付申诉材料准备。广告更改始终受你设定的参数限制。注册账户或连接亚马逊市场即表示你同意本条款。

2. 账户与授权

  • 你必须拥有所连接的亚马逊卖家、品牌所有者及广告账户，或已获得相应管理授权。
  • 你通过亚马逊 OAuth 授权 OrcaBid，仅为你启用的功能使用 Amazon Ads API 与 SP-API，包括广告操作、TACOS、ASIN 销量与库存可售天数分析、Listing 与 Seller Feedback 监控、低评分提醒和 FBA 申诉材料准备。
  • 你可随时撤销授权。OrcaBid 将停止该连接的新 API 活动，并立即删除相应授权令牌及已保存的该 SP-API 区域亚马逊信息。
  • 对于 FBA 赔付 Case，OrcaBid 负责准备证据与申诉内容；你负责审核并通过自己的 Seller Central 账户提交每个 Case。

3. 自动化动作

OrcaBid 会对你的广告执行基于规则与算法的更改。所有动作均记录在操作日志中，支持的动作可从日志撤销。你的广告策略、预算及广告结果仍由你负责。广告效果受多种我们无法控制的因素影响，我们不保证任何特定的销售额、ACOS 或效果结果。

4. 合理使用

  • 不得以违反亚马逊条款、Amazon Ads 合作伙伴网络政策或适用法律的方式使用本服务。
  • 未经我们书面同意，不得逆向工程、转售或向第三方提供本服务。
  • 不得尝试访问其他 OrcaBid 客户的数据。

5. 费用

价格在注册时或单独订购单中告知。订阅费用预付，除法律另有要求外不予退款。FBA 回款托管服务按实际回到你账户的赔付金额的一定比例收费（“成功佣金”），未回款则不收费。价格调整将提前至少 30 天通知。

6. 知识产权

OrcaBid 软件及相关知识产权归我们所有。你的数据归你所有；你授予我们仅为提供服务之目的处理数据的有限许可。

7. 免责声明与责任限制

服务按“现状”提供，不附带任何形式的保证。在法律允许的最大范围内，我们因服务产生的全部责任以你在索赔前 12 个月内支付的费用为限。我们不对间接、附带或后果性损失（包括利润损失或广告花费损失）承担责任。

8. 终止

你可随时停止使用并删除账户。对违反本条款的账户，我们可暂停或终止服务。删除账户时，令牌与亚马逊信息会从活动系统立即删除，但适用法律强制要求保留的信息除外；加密灾难恢复副本会在 14 天内到期。其他因撤销触发的删除会在亚马逊规定的 30 天内完成，详见隐私政策。

9. 条款变更与联系方式

我们可能更新本条款，并在应用内或通过邮件通知。如有疑问：support@orcabid.com。